At Bowties By Bev, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return in accordance with the terms outlined below.
Return Eligibility
To be eligible for a return, items must:
- Be returned within 30 days of the delivery date.
- Be unused, unworn, and in their original condition.
- Include all original tags, packaging, and any accessories received with the item.
- Not show signs of damage resulting from misuse, improper handling, or alterations.
We reserve the right to decline returns that do not meet these requirements.
Return Window
Customers may request a return within 30 days from the date their order is delivered.
Return requests submitted after the 30-day return period may not be accepted.
Return Shipping Costs
Customers are responsible for the cost of return shipping unless:
- The item received is damaged upon delivery.
- The wrong item was shipped.
- The item has a manufacturing defect.
Original shipping charges are non-refundable unless required by applicable law.
Return Instructions
To initiate a return, please contact our customer support team with your order number and the reason for your return.
If your return request is approved, we will provide instructions on how and where to send your item.
Customers are responsible for obtaining and paying for a return shipping label unless the return is due to our error.
Please do not send items back without first contacting us, as unauthorized returns may not be accepted.
Exchanges
We offer exchanges for eligible products when a replacement item is available.
Exchange requests must be made within the 30-day return period and are subject to product availability.
If a replacement item is unavailable, you may choose to receive a refund if your return is approved.
Restocking Fee
Bowties By Bev does not charge a restocking fee for approved returns.
Non-Returnable Items
The following items are not eligible for return:
- Products returned after the 30-day return period.
- Used, worn, washed, damaged, or altered items.
- Products returned without original packaging, tags, or accessories.
- Items damaged after delivery due to improper handling or misuse.
- Clearance, final sale, or other items specifically marked as non-returnable at the time of purchase.
Refund Policy:
Refund Eligibility: Refunds are available for approved returns that meet the conditions outlined in this policy.
Once your returned item has been received and inspected, we will notify you whether your refund has been approved or declined.
Refund Processing Time
Approved refunds will be issued to the original payment method used when placing the order.
After the refund has been processed, please allow up to 15 business days for the funds to appear in your account. Processing times may vary depending on your bank, credit card issuer, or payment provider.
Late or Missing Refunds
If you have not received your refund after 15 business days, please:
- Check your bank account again.
- Contact your credit card company or payment provider, as processing times may vary.
- Contact your bank, as some financial institutions require additional processing time.
If you have completed these steps and still have not received your refund, please contact our customer support team for further assistance.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery. Providing photos of the item and packaging may help us review and resolve your request more quickly.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us:
Business Name: Bowties By Bev
Phone: +1 (404) 409-7168
Email: contact@bowtiesbybev.online
Business Hours: 09:00 AM – 05:00 PM (GMT-04:00) Monday to Friday
Mailing Address: 101 Burre Lane SW, Atlanta Georgia 30331, United States